Tuesday, April 2, 2013

sometimes things are simple

I'm currently working on my Greenbelt project for the Lean/Six Sigma class I took a few weekends ago. 

"Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes.[5] It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization ("Champions", "Black Belts", "Green Belts", "Orange Belts", etc.) who are experts in these very complex methods.[5] Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified financial targets (cost reduction and/or profit increase).[5]" (Wikipedia)

"Lean manufacturinglean enterprise, or lean production, often simply, "Lean," is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination. Working from the perspective of the customer who consumes a product or service, "value" is defined as any action or process that a customer would be willing to pay for." (wikipedia)

So, it's really thrilling stuff that is going to be *extremely* valuable for my career in Higher Education (please tell me you recognized the sarcasm).  

My dad said I should do it, so I'm doing it. Gotta love being an overachieving, people pleaser. It's been fine, but more more work to add to an already exhausting semester. 

Occasionally though, things are simple. I was able to download a report that had already analyzed the survey results from the customer satisfaction survey we did. Thank goodness for that. Holy moly. 


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